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Brows & Lashes Cancellation Policy

Cancellation Policy: A credit/debit is required when booking from the app, online, or over the phone. The card is only to secure the reservation. We will not charge anything to your card until the time of your appointment. We do ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment time or you will be charged a cancellation fee of 50% of your service(s).

Due to the current pandemic, we will still need to apply the cancellation fee if you fail to reschedule or cancel at least 1 day before the beginning of your appointment (a fee will apply even if you cancel due to illness.)

We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment or you may be charged a cancellation fee.

Ombré Brows Cancellation Policy Acknowledgement

Please understand that appointment times for our services are limited. When you book your appointment you are holding a space on our calendar that is no longer available to our other clients so due to the high demand for our services we implement the following cancellation policy:

Cancellations made less than 2 weeks before your appointment will automatically forfeit your deposit and will not be eligible for reimbursement regardless of circumstances.

Cancellations made before the 2 week mark before your scheduled appointment will be refunded minus the consultation fee.

Facial Cancellation Policy

Cancellation Policy: A credit/debit is required when booking from the app, online, or over the phone. The card is only to secure the reservation. We will not charge anything to your card until the time of your appointment. We do ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment time or you will be charged a cancellation fee of $75 for your cancelled facial service.

Due to the current pandemic, we will still need to apply the cancellation fee if you fail to reschedule or cancel at least 1 day before the beginning of your appointment (a fee will apply even if you cancel due to illness.)

Refund Policy

All sales final, no refunds or exchanges are available for any beauty products or services including facial series packages.

How-to Videos

We will be bringing new educational videos to show the booking in cancellation process in the next few weeks, as we are excited to introduce our new booking system to our customers!